Can I buy these items after the campaign ends?
Our campaign has ended, and our preorder store is open! https://snug-alongs-2.backerkit.com/hosted_preorders If you pledged to the campaign, please note you can add items to your pledge when filling out your survey. We recommend adding items this way if you want everything in one shipment, as we cannot combine preorder store orders with pledges made during the campaign. They may be available on a limited basis after the campaign has been fulfilled, but it is not a guarantee. Please follow our updates for more details!
Last updated: February 20, 2025 12:31
When will surveys and preorders end? / When will the preorder store close?
April 2025! We will post an update to the community with a warning when we are about to lock surveys and close the preorder store. NOTE: This does not apply to Pay Over Time backers. If you selected the Pay Over Time option, you will still have the ability to fill out your survey when you have completed your payments, even past April 2025.
Last updated: February 20, 2025 12:33
When will I be charged for my preorder store order?
Preorder store orders are not charged right away. We are charging orders twice a week, but this may change. We’ll make an update on the Community to clarify if so.
Last updated: February 20, 2025 12:27
How can I buy the Snug-Alongs Rain Poncho without pledging? Can the poncho fit other plush?
The rain poncho is an add-on item only for the campaign. The rain ponchos will be available on our website (https://littlesofts.com/) after the campaign has ended. Please follow our updates for more details!
Rain ponchos are sized for Snug-Alongs only – we cannot answer questions if they will fit other plush.
It is not a guarantee the rain poncho will keep your Snug-Along completely dry in wet conditions. The rain poncho should still considerably reduce the amount your Snug-Along gets wet when worn properly.
Last updated: January 20, 2025 16:11
Where can I get a Series 1 Snug-Along?
Here! https://littlesofts.com/collections/snug-alongs
Last updated: January 20, 2025 13:01
When will you ship my backpack? Will I get a tracking number?
We hope to begin shipping by early 2026, but we will continue to give monthly updates during the production process! We are taking more time to manufacture the backpacks for this campaign, so the wait will be longer, but the final product will be top-notch quality. All orders will come with tracking! You will receive an email with your tracking number once your pledge has shipped. You can also confirm this information in your BackerKit account. Please note shipments will be done in batches, and are not “first come first served.” We appreciate your patience in advance!
Last updated: January 05, 2025 20:21
I need to change my shipping address.
You are able to edit your shipping address via your survey at any time before shipment. You will receive a Final Notice email before we will lock shipping addresses. If you have difficulty updating your shipping address, please email [email protected].
Last updated: January 05, 2025 20:21
How do I choose my backpack? Can I add more items to my pledge?
After the campaign is over, a survey will be sent to your email that you can use to pick your chosen character/design. You can pledge for more items while the campaign is still active, and you can add additional items with your survey as well. If you only pledged via the preorder store, you do not receive a survey. You already picked your designs when pledging via the preorder store. Please note we cannot change what add-on items are available to purchase.
Last updated: January 05, 2025 20:28
When can I expect my survey? How long do I have to fill it out?
Surveys have been sent! You can view and verify your survey choices here: https://www.backerkit.com/c/users/active_projects We will continue posting reminders to fill out surveys and will announce in advance once they will be locked, so don’t feel rushed!
If you only pledged via the preorder store, you do not receive a survey. You already picked your designs when pledging via the preorder store.
Last updated: February 20, 2025 14:48
I pledged during the campaign, and also ordered separately from the preorder store. Can I combine my pledge and my preorder store order?
We cannot combine campaign pledges, and preorder store orders. Please note you can add items to your pledge during the campaign, and when filling out your survey. We recommend adding items this way if you want everything in one shipment.
Last updated: January 20, 2025 15:32
Can I pay for my pledge in installments?
Yes! For further info, please check BackerKit’s information page regarding Pay Over Time: https://help.backerkit.com/article/805-pay-over-time
Last updated: January 20, 2025 15:32
I have an issue and/or concern regarding my payment method.
Please contact BackerKit directly, as they handle payment processing! [email protected]
Last updated: January 05, 2025 20:33
What is your refund/cancel/return policy?
There are no refunds or cancellations once you have committed to your pledge (once the campaign has ended) or placed an order on the preorder store.
We will not accept returns, with the exception of receiving a defective item (ex. holes, popped seams, torn embroidery, missing parts such as ears or limbs, etc.) If you receive a defective product, please contact us within 7 days of receipt at [email protected] for assistance with a return/exchange.
Last updated: January 23, 2025 11:21
Can I pick the color of my straps and/or bandana?
Sorry, the Snug-Alongs only come with the straps and bandana as pictured and cannot be swapped or customized between characters! However, they are removeable, so once you receive them, you may customize them with your own straps/bandana as you wish!
Last updated: January 05, 2025 20:34
Will the parts on the backs of certain Snug-Along backpacks (manes, wings, horns, etc.) dig into my back and feel uncomfortable when worn?
These parts are unstuffed and designed to lay flat when worn, and should not dig in. We have not had any reports of discomfort!
Last updated: December 19, 2024 09:44
How big is the pouch? Can it fit (specific item)? (including iPads, electronics, water bottles... etc.!)
The inner pocket is about 10 inches deep and 7 inches wide. (If you have a Snug-Along from series 1, it will be the same exact size!) Please use these dimensions to estimate what items can fit inside. We regret we cannot test every item or guarantee your items will fit, so please use your best judgment!
Last updated: December 19, 2024 09:44
Why are they more expensive than the last campaign?
We are making these backpacks even better than before, but it does cost more to do so!
Last updated: November 26, 2024 16:43
What size bandana/collar/clothing can my Snug-Alongs wear? Do the Snug-Alongs fit Build-a-Bear and/or other plushie brands' clothes?
Many owners have had success decorating their backpacks with clothing and accessories for medium sized dogs or toddlers. We cannot endorse or guarantee that Build-a-Bear or other brands’ clothes and/or accessories will fit Snug-Alongs, but feel free to ask other members in our Discord for any ideas and advice!
Last updated: January 05, 2025 20:44
What materials are the Snug-Alongs made out of?
Snug-Alongs are made out of all brand new materials. Imitation Rabbit fur fabric for the cuddly bodies, faux silk for the inside pocket, and bronze and polyester for the straps and hardware.
Last updated: December 19, 2024 09:45
Are the Snug-Alongs washable?
Yes! Please follow these care instructions: https://cdn.shopify.com/s/files/1/0550/5155/0955/files/SnugAlongs-Plush-Backpack-Washing.png?v=1725148469 We cannot give any recommendations otherwise – if you plan to try other methods (including using any soaps/detergents, etc.) we strongly recommend spot testing first!
Last updated: January 05, 2025 20:50
I have a question not listed here.
Please double check the campaign page and FAQs, as they should (most likely) have the answer you seek! Otherwise, please email us at [email protected]!
Last updated: December 19, 2024 09:45
I have a suggestion for a Snug-Along character! / Can I commission a custom Snug-Along?
We appreciate your enthusiasm! You can leave suggestions on this post: https://www.backerkit.com/c/projects/littlesofts/snug-alongs-plush-backpacks-series-2/discussions/37052
We’re cannot accept commissions at this time.
Last updated: January 18, 2025 14:17
When will surveys and preorders end? / When will the preorder store close?
April 2025! We will post an update to the community with a warning when we are about to lock surveys and close the preorder store.
Last updated: February 14, 2025 18:26
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.